Overview:

This training programme introduces delegates to professional selling through the telephone. Delegates will learn how to prepare scripts, manage outgoing and incoming calls, and implement components of an effective voice. Delegates will also learn about how to craft voice mail messages, deal with gatekeepers and close sales.

Outline:

• What is sales
• The Sales Process
• The Fear Factor in Sales
• Maximising Productivity in a Sales Role
• The Importance of Voice
• The Telephone as a Business Tool
• Outbound Calls: Developing Your Script
• Setting SMART Goals for Yourself
• Pre-Call Planning
• Generating Appointments
• Dealing with Gatekeepers
• Incoming Calls
• Voice Mail Messages
• Closing
• Your Personal Action Plan

About Instructors

Training Location & Dates

LAGOS

MARCH 21-22

JUNE 17-18

ABUJA

NOVEMBER 14-15

PORT HARCOURT

DECEMBER 5-6

Who should attend?

This training course is designed for any sales executives or newly appointed salesperson involved with telephone-based relationships who want to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied to areas such as customer service or support.