Customer Service Excellence (In-house Course)

Customer Service Excellence (In-house Course)

Course Description

Overview:

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Course Outlines: 

  • The benefits of providing good customer service
  • Focusing on customer service excellence and success
  • How customer service creates relocation and dates
  • Why customer satisfaction is based on perceptions
  • Focusing on customers’ top two expectations to save time and reduce stress
  • Managing customer expectations by personality style
  • Dealing with difficult customers
  • Responding effectively to specific customer behaviours

 

Course outcome: 

  • Deliver better, faster service and increase customer satisfaction
  • Learn how to gain repeat business
  • Know what customers expect
  • Increase your credibility with customers—and your value to your organization
  • Manage stressful situations more effectively
  • Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem

About Instructors

Who should attend?

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.

Class Size Requirement
There is a minimum requirement of five (5) persons per class for our in-house courses.

Further Enquiries
For further enquiries please contact our learning advisors by calling +234 1 293 1980 or email info@pedagogue100.com and we promise to respond in less than 24 hours.

About Instructors

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