Communication Skills (Offline Course)
The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence and improve quality of relationships and productivity.
Who should attend?
Individuals, Managers or Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.
– Setting communication objectives
– Roles in communication
– The Communication Process
– Barriers to Effective communication
– Communication Skills
– Challenging Situations, Understanding and Managing Conflict
– Communication Strategy Model – GTCM